There is a temptation to divide the future of AI into two possibilities: utopia or catastrophe. Neither extreme is particularly helpful.

The more interesting possibility is messier – and requires a step-shift in our thinking, from artificial intelligence to AI societies.

When most people hear “AI”, they typically think of ChatGPT, Copilot or another conversational system. You ask a question, that system generates an answer.

But AI is rapidly moving beyond this. Systems can now monitor the world, make decisions, negotiate transactions and carry out tasks over extended periods of time. AI is no longer just generating an answer – it is doing something about it.

That points to something much bigger than a better chatbot: a world in which AI agents act on our behalf and, increasingly, interact with other AI agents.

An agent perceives what is happening, decides what to do, then takes actions to achieve this goal. It might book a journey, monitor a supply chain, coordinate a team, or manage a household’s finances.

Now imagine not one agent, but millions of them. Your AI agent could negotiate a mortgage with your bank’s agent, schedule surgery with a hospital’s agent, and rearrange your travel plans by dealing directly with the agents of airlines, hotels and insurers.

This future is much closer than it sounds, and this should change the questions we are asking about AI. Until now, the tendency has been to focus on how intelligent a single agent might become. The more profound challenge is what happens........

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