CEO of a $25.9 billion bank had his AI clone lead the company’s earnings call—as Mark Zuckerberg builds his own digital twin

AI has been taking over company coding, managing worker calendars, and screening job candidates—and now, it’s even leading important company calls. 

Customers Bank recently held an earnings call to talk over first-quarter results with analysts, but 30 minutes into the meeting, CEO Sam Sidhu rocked the room with a confession: up until that point, an AI replica of himself had been in the driver’s seat of the call. 

“The prepared remarks you heard on my behalf today were delivered by my AI clone, not read by me,” Sidhu said during the Friday call, as reported by CNBC.

The leader of the $25.9 billion asset lender laid out the reasoning behind his stunt: Sidhu was seeking to draw attention to the AI-enabled shift underway at Customers Bank. The business has signed onto a multi-year contract with OpenAI to ramp up its tech innovation; the Silicon Valley giant will embed engineers at the company and deploy AI agents across commercial banking operations, making it one of the “first AI-enabled regional banks in the United States,” the company’s press release said. The business also noted that it’s years into its transformation—its partnership with OpenAI began in 2023........

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