The 5Cs evidence-based model for improving teams and culture shows connection is the most important element.

Recent research shows trust and care are foundational for teams to reach their full potential.

Leaders can start fostering connection by acknowledging and showing care for the whole person.

There is a concerning downward trend in the workforce that’s hindering team and culture performance.

Employees’ trust in leadership and their belief that the organization cares about their well-being have remained near record lows in 2026, according to Gallup.

While the concepts of trust and well-being aren’t typically linked in organizations, they are, in fact, interconnected.

In developing the 5Cs model, a scientifically validated model that captures the five critical elements that create high-performing teams and thriving cultures, we discovered that the element of connection is crucial: It reflects the level of connection everyone feels with each other, and it encompasses the sub-factors of trust and well-being.

The 5Cs research results highlight that trust and well-being are foundational for teams and organizations to reach their full potential. Working in environments where we trust and care holistically for each other boosts all other areas.

Unfortunately, organizations often struggle with not having a roadmap or knowing where to focus to move the needle on these areas, as demonstrated by the declines in both trust and well-being.

My recent book, Connected Culture, provides a roadmap for leaders to build high-performing teams and thriving cultures with the 5Cs model. The five........

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