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Micah SolomonInc.com |
As a customer service trainer, speaker, and consultant, I am approached by all sorts of people who tell me all sorts of things. Some refrains are,...
I myself am a keynote speaker in customer service, customer experience and hospitality, so I've experienced many of the triumphs and trials of the...
Nearly every day, I'll field a request at my customer service consulting and training practice from a business that "wants to become the Ritz-Carlton...
A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle that his company was...
Are you interested in pursuing work as an expert witness? I recommend you consider it if you're seeking mind-expanding and wallet-expanding work. Let...
In the realm of customer service, a knee-jerk "no" response can shut a conversation down cold — and damage the relationship between a business and...
Before becoming a customer service consultant, trainer and author, I helmed a domestic manufacturing company that started in a spare bedroom in my...
Here's a simple principle of exceptional customer service that is essential to learn and take to heart: Every customer is at the center of their own...
Embarking on a journey to transform your organization into a customer-centric entity can be exhilarating. However, the lure of countless possibilities...
I'm very grateful that some of the greatest hotels and resorts in the hospitality industry call on me for customer service training ("guest service...
Maybe your customer service is tip-top in important areas like empathy, efficiency, proper use of language and so forth. Maybe you've engaged in...
As a customer service consultant and customer service transformation expert, I've felt like cringing a few times (or more than a few!) when my client...
A missing ingredient in your customer service approach — I'm going to hazard to guess — is empathy. If you infuse empathy into your customer...
As a customer service consultant and training designer, one thing I help my client companies to do is improve the way they use language around their...
I'm known professionally as a customer service consultant, customer experience trainer and training designer, which means, in plain English, that I...
I encounter a lot of great people in my line of work. Nice people. Friendly people. Gentle people. The problem is that, by and large, people,...
If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional customer service exemplified by great customer...
When you're fortunate enough to stay at a true Five Star hotel or resort, why do you feel so well taken care of from the moment you arrive until the...
Are you gearing up to launch an internal customer service initiative? Well, you've come to the right place. I'm happy to equip you with insights that...
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