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Micah SolomonInc.com |
To create customer loyalty and use extreme customer service as a competitive force to dominate your market, you must follow a multistep process that...
Suppose you're the director of a group of hotels. (Stick with me on this one.) In one of them, a seasoned employee, a facilities engineer, is up on a...
As a customer service trainer, speaker, and consultant, I am approached by all sorts of people who tell me all sorts of things. Some refrains are,...
I myself am a keynote speaker in customer service, customer experience and hospitality, so I've experienced many of the triumphs and trials of the...
Nearly every day, I'll field a request at my customer service consulting and training practice from a business that "wants to become the Ritz-Carlton...
A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle that his company was...
Are you interested in pursuing work as an expert witness? I recommend you consider it if you're seeking mind-expanding and wallet-expanding work. Let...
In the realm of customer service, a knee-jerk "no" response can shut a conversation down cold — and damage the relationship between a business and...
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