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Micah SolomonInc.com |
Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and...
One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your customer service and...
To create customer loyalty and use extreme customer service as a competitive force to dominate your market, you must follow a multistep process...
Suppose you're the director of a group of hotels. (Stick with me on this one.) In one of them, a seasoned employee, a facilities engineer, is up on...
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