Newport City Council must modernise the way residents can contact the authority or risk “leaving the next generation behind”, its leader has said.

The council is currently running a customer contact improvement project designed to create a smoother experience for the city’s residents.

This includes the use of more digital services, with 82% of the council’s electronic forms currently being completed by residents rather than staff.

But research has found “varying levels of digital confidence” among the city’s residents –........

© South Wales Argus