AI is taking over logistics’ endless calls and emails

The technology can speed up a notoriously manual business, but it still depends on good data and careful guardrails.

[Source illustration: Adobe Stock]

The multi-trillion-dollar logistics industry runs on trucks and trains, ships and planes. It also runs on calls, texts, and email. 

“We get hundreds of thousands of emails saying, ‘Hey, I have this freight that needs to move from X to Y—how much would it cost?’” says Mike Neill, chief technology officer at logistics provider C.H. Robinson.  

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