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Developing a Customer Relationship with Longevity

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Behind the Review host and Yelp's Small Business Expert, Emily Washcovick, shares a look at this week's episode of the podcast.

Expensive purchases—like an engagement ring—can sometimes seem like a one-and-done transaction. But Robbins Brothers, a jeweler specializing in engagement and wedding rings, sees it differently. They are coming along for the ride with you and your future spouse, making sure you get exactly the rings you both want.

Charlotte Schmidt, general manager of the San Diego location, wants to be the easy part of your love journey, as she calls it. "We definitely call it a love journey because they found their significant other. That's the hardest part, right? We're trying to make the other part easy and less stressful because we are the experts in the industry and we just walk them through."

They might not be walking down the aisle with you or DJing your wedding, but Robbins Brothers wants their part........

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