NEW YORK — Thousands of Chase customers reported problems with the bank's mobile app and online banking services Sunday, with spikes in complaints centered on account balances, transactions and QuickPay with Zelle.

As of mid-afternoon Eastern Time on April 19, 2026, Downdetector showed elevated user reports for Chase, with 66% of issues involving account balances and transactions, 17% related to transfers and wires, and 13% tied to Zelle payments. Reddit threads in r/Chase filled with frustrated users describing error messages such as "Some services aren't available. We're working on them" when opening the app.

The problems appeared intermittent rather than a complete nationwide outage. Many customers could log in via the Chase Mobile app or chase.com but encountered delays viewing balances, processing transfers or sending money through Zelle. Others reported temporary inability to complete mobile check deposits or view recent activity. Chase had not issued an official statement acknowledging the issues by early evening, but customer service lines remained open for assistance.

Similar complaints surfaced late Saturday into Sunday morning, with some users noting the problems began around 11 p.m. Eastern on April 18. One Reddit post from early Sunday described being unable to Zelle money or receive payments, while another user reported the app displaying a generic service-unavailable notice despite successful login on a web browser. Reports were concentrated in major metropolitan areas but appeared across the United States.

Chase's official device status page for business payment solutions showed card readers and POS apps as operational, offering little insight into consumer mobile banking. The bank's consumer........

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