Indigo is India's low-cost aviation airline, with a 63.4% domestic market share as of July 2023. However, it is no stranger to fiasco and in the most recent one, Indigo was slammed by The Vaccine War director, Vivek Ranjan Agnihotri.

Vivek Agnihotri slammed popular airline Indigo claiming that he and his fellow passengers were stuck on the flight for over one and a half hours with no information, water or clean toilets.

He tweeted, "Boarded the aircraft at 11.10 AM. It’s 12.40. 1.30 hrs and not a word of information from the captain or crew. Flights get delayed all over the world but such indifference to passengers is a unique quality that @IndiGo6E possesses."

He further slammed the airline, saying that the toilets were filthy with tissue papers strewn all over the floor.

Check out the complete tweet here:

Indigo quickly replied to Vivek's query and said, "Mr Agnihotri, we extend our gratitude for allowing us to address this on the call. We truly regret the delay which was due to ATC congestion at Mumbai airport."

However, this is not the first time that Indigo has gotten into trouble. Check out some recent ones:

On November 26, Sagarika Patnaik, a resident of Nagpur, was shocked to see the seat cushion missing during her journey from Pune to her hometown on IndiGo flight 6E-679.

Her husband took to Twitter to complain about the issue.

#Indigo !! #Flight 6E 6798 !! Seat no 10A ! Pune to Nagpur!!! Today’s status … Best way to increase profit 😢😢…Pathetic … pic.twitter.com/tcXHOT6Dr5

He also mentioned that his wife informed the crew about not having a cushion on her seat and she was forced to stand on the aisle when passenger boarding was on.

"She once again told the cabin crew. Boarding was still going on and she was forced to stand in the aisle, which was creating issues for other flyers. Finally, a crew member brought another cushion from a spare seat and placed it. How could such a seat cushion just vanish? This is certainly not expected from an airline brand like IndiGo," wrote Patnaik.

READ MORE: IndiGo tricks 6 off Chennai flight saying they will go on the next. Plot twist: No flight that day

READ MORE: IndiGo forgot old couple at Istanbul airport, then handed them a loaf of bread to last the night

Now, it is not only Vivek Agnihotri, who took to X to complain about Indigo and its plethora of problems.

Take a look:

Have you ever faced such issues with Indigo?

READ MORE: Breakdown of IndiGo fuel surcharge: Rs 300 for fights up to 500 km, Rs 1000 for flights Over 3500 km

QOSHE - Indigo and customer service, a match made in aviation hell - Dristi Sharma
menu_open
Columnists Actual . Favourites . Archive
We use cookies to provide some features and experiences in QOSHE

More information  .  Close
Aa Aa Aa
- A +

Indigo and customer service, a match made in aviation hell

11 15
29.11.2023

Indigo is India's low-cost aviation airline, with a 63.4% domestic market share as of July 2023. However, it is no stranger to fiasco and in the most recent one, Indigo was slammed by The Vaccine War director, Vivek Ranjan Agnihotri.

Vivek Agnihotri slammed popular airline Indigo claiming that he and his fellow passengers were stuck on the flight for over one and a half hours with no information, water or clean toilets.

He tweeted, "Boarded the aircraft at 11.10 AM. It’s 12.40. 1.30 hrs and not a word of information from the captain or crew. Flights get delayed all over the world but such indifference to passengers is a unique quality that @IndiGo6E........

© DailyO


Get it on Google Play