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Tomas Gorny

Tomas Gorny

Inc.com

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Companies Are Pouring 38% More Into Customer Service Tech. Many Still Won’t See ROI

Companies Are Pouring 38% More Into Customer Service Tech. Many Still Won’t See ROI

Companies Are Pouring 38% More Into Customer Service Tech. Many Still Won’t See ROI Businesses have suddenly supercharged spending on customer...

28.08.2026 6

Inc.com

Tomas Gorny

Half of Customer Experiences Are Failing. A New Survey Finds the Problem Isn’t Quality or Speed

Half of Customer Experiences Are Failing. A New Survey Finds the Problem Isn’t Quality or Speed Here’s what’s missing. EXPERT OPINION BY TOMAS...

19.08.2026 4

Inc.com

Tomas Gorny

A New Report Finds Businesses Are Measuring AI Value Entirely Wrong. Here’s the Better Way

14.08.2026 9

Inc.com

Tomas Gorny