menu_open Columnists
Sanjit K. Roy

Sanjit K. Roy

The Conversation

We use cookies to provide some features and experiences in QOSHE

More information  .  Close

Using AI to plan your next holiday? Sometimes, too much information is just too much

New research shows travellers are willing to hand over control to AI if it provides accurate and consistent recommendations.

21.10.2026 100

The Conversation

Sanjit K. Roy

Why do so many of us sign up to loyalty programs and then never use them?

For some customers, loyalty programs provide clear financial benefits through discounts or points. But emotional benefits – such as feeling valued...

01.10.2026 60

The Conversation

Sanjit K. Roy