Having tough conversations can be nerve-wracking, but they are a necessary part of healthy relationships. However, saying the wrong words during these talks can quickly become disrespectful when emotions take over.

Jefferson Fisher, a communication expert and podcaster, explained the No. 1 mistake he sees people make when trying to have effective, productive conversations during heated situations—specifically, why using the words “always” and “never” can quickly send those conversations into a nosedive.

“If you want to be heard, respected, and taken seriously, this is where you start,” he shared in the YouTube video‘s caption.

How “always” and “never” kill conversations

Fisher explains that when it comes to arguments with someone you’re close to, a couple of absolutes often get thrown around: “You always” and “You never.”

“They’re generally not positive........

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