Saloni, 26, works at a call centre in Delhi that serves ride-hailing companies. She currently onboards new drivers, verifies their documents, and familiarises them with the companies’ code of conduct. 

Until recently, she also handled calls from disgruntled Uber, Rapido, and Ola customers, a function now mostly relegatedEconomic Times Uber cuts 10% customer service jobs as AI becomes latest driver of tech layoffs to voice-AI bots. For a few weeks, Saloni was even the human in the loop, stepping in........

© The Ken