In a world where written communication is a key part of everyday life, it is important to understand how your communication style may come across. All too often, people use emojis and extra exclamation marks. But how are they viewed by the receiver? And does the receiver see it the same way as the sender intended?

Globally, people send around 25 billion texts and over 140 billion WhatsApp messages every day. And a staggering 376 billion emails are also sent and received on a daily basis. Moreover, it has been estimated that over 1.1 billion

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