by Jake Pearson, illustrations by Dominic Bodden, special to ProPublica

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Across New York City, hundreds of vulnerable people have been entrusted to New York Guardianship Services, one of roughly a dozen companies the courts rely on to care for “the unbefriended,” those without family or friends to help them.

The state’s guardianship law is supposed to prevent these guardians from abusing, neglecting and defrauding those under their care. But, as ProPublica reported last week, the measure is failing to safeguard those who need protection the most.

Our reporting told the story of Judith Zbiegniewicz, who suffers from depression and anxiety and spent a decade under the care of NYGS. The company placed her in a dilapidated Queens apartment where she lived among rats and bedbugs, sometimes with no heat or electricity. She complained to the company regularly but said it did little to fix the problems. Instead, NYGS repeatedly told court-appointed examiners that her housing was adequate — a claim these authorities never challenged.

ProPublica has now identified more than a dozen cases like Zbiegniewicz’s in which NYGS — and the court officials charged with oversight of the cases — failed to meet the needs of those entrusted to its care.

The stories provide a stark portrait of New York’s overtaxed guardianship system, which experts say is straining to care for more than 28,600 people statewide — 60% of whom live in New York City. Across the five boroughs, there are only 157 examiners to monitor how guardians care for wards. And just over a dozen judges review their work. Such thin ranks can render oversight almost meaningless, with annual assessments often taking years to complete.

NYGS executives Sam and David Blau declined to be interviewed for this story and didn’t answer written questions about the cases identified by ProPublica or the company’s broader business practices. Sam Blau, the company’s chief financial officer, said in a statement that as a fiduciary he was barred from answering questions “about any specific client.” However, he noted, “we are accountable to the Court and our annual accounts and........

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