SAN FRANCISCO — Salesforce Inc. has not disclosed a dollar estimate for how much Wednesday's global service outage cost the company or its customers, and no independent analyst had published a specific figure as of Wednesday afternoon, leaving the financial toll of the disruption an open question even as the technical incident itself has been resolved.

The outage began around 7:50 a.m. UTC, roughly 3:50 a.m. Eastern time, according to Salesforce's own status page, and affected customers across all three of the company's operating regions, with reports of disruption spanning the United States, United Kingdom, Germany, France, India and Japan. Salesforce said the root cause traced to an internal login service, where incoming requests were stalling while waiting for a response, consuming available server resources and cascading into broader access failures across the platform. The company said it validated a fix on a test instance and began rolling it out fleetwide by roughly 10:56 a.m. UTC, with independent monitoring services logging the core disruption at around four hours and 22 minutes, though shorter, related incidents continued to appear on the company's status tracker later in the day.

Quantifying the financial impact of a cloud outage like Wednesday's is notoriously difficult, and companies rarely disclose precise figures even after an incident is fully resolved. Unlike a factory shutdown or a single retailer's website going dark, Salesforce's customer relationship management platform underpins day-to-day operations for a vast and varied customer base, one that........

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