As artificial intelligence, hybrid work and digital transformation reshape workplaces, the role of HR is undergoing its most profound shift in decades. Achal Khanna, CEO – Society for Human Resource Management (SHRM) APAC & MENA, believes the future of HR lies in blending technology with empathy. In a conversation with Biswajiban Sharma, she discusses how SHRM is helping organisations prepare for a people-first digital era. Excerpts:

A: Absolutely. AI is automating transactional functions like payroll and recruitment screening, freeing HR professionals to focus on strategic priorities —

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