‘Not How Planes Should Be Built’: A Former Boeing Employee Speaks Out
In 2018, Ed Pierson decided that he could no longer work as a senior manager for Boeing’s 737 MAX program.
At the company’s production facility in Renton, Washington, he had watched as employee morale plummeted and oversight and assembly procedures faltered. He told his superiors but retired soon after. But then fatal MAX 8 crashes occurred in 2018 and 2019. He decided to speak up publicly and was then called to testify before Congress on the problems he says he saw up close.
Five years later, after a door plug blew off of a 737 MAX 9 in the middle of an Alaska Airlines flight last month, Pierson is again trying to sound the alarm. Regulators ultimately approved the plane to return to the air nearly two years after the 2019 crash, but Pierson still doesn’t trust the MAX line — the modernized, more fuel-efficient version of Boeing’s predecessor planes.
“The Boeing Company is capable of building quality airplanes,” says Pierson, now the executive director for the nonprofit Foundation for Aviation Safety. “The problem is leadership, or lack thereof, and the pressure to get airplanes out the door is greater than doing the job right.”
In a statement in response to this interview, Boeing said it’s made substantial changes to its organization following the pair of earlier disasters, including investing in more engineers and manufacturers, establishing an official designee for employees to raise work-related concerns and increasing its aerospace and safety expertise on its board of directors. “Over the last several years, we’ve taken close care not to push the system too fast, and we have never hesitated to slow down, to halt production, or to stop deliveries to take the time we need to get things right,” Boeing spokesperson Jessica Kowal said.
Last week, in a further bid for a fresh start, Boeing replaced the head of its 737 Max program.
Pierson, meanwhile, still refuses to fly in a MAX.
This interview has been edited for length and clarity. Video clips below were conducted in a separate interview by Pawlyk and POLITICO senior video producer Jackie Padilla.
Are Boeing planes safe to fly today and would you put your family in one?
I'm not saying that all Boeing planes are unsafe. Part of the problem is that people don’t know how to differentiate between the MAX and other planes.
Last year, I was flying from Seattle to New York, and I purposely scheduled myself on a non-MAX airplane. I went to the gate. I walked in, sat down and looked straight ahead, and lo and behold, there was a 737-8/737-9 safety card. So I got up and I walked off. The flight attendant didn't want me to get off the plane. And I'm not trying to cause a scene. I just want to get off this plane, and I just don't think it's safe. I said I purposely scheduled myself not to fly [on a MAX].
Our recommendation from the foundation is that these planes get grounded — period. Get grounded and inspected and then, depending on what they find, get fixed.
Why do you prefer legacy Boeing aircraft over the MAX? What changed between these models from what you observed?
I have always had the greatest respect for the airplane products that The Boeing Company makes. My family was involved in it and my relatives. I had no reason ever to doubt it. And then I started........
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