A burst main on Girling Road in Dereham on May 24 left many people in and around the town without running water.

Supply was not fully restored until two days later as temperatures reached highs of more than 30C.

Locals expressed their frustration about the lack of communication and delivery of bottled water to care homes and vulnerable people.

Mark Thurston, the chief executive of Anglian Water (Image: Anglian Water)

Mark Thurston, chief executive of Anglian Water, issued an apology for the failings and said lessons had been learnt.

But the company added that most customers were not eligible for compensation due to not being........

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