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Andrea OlsonEntrepreneur |
Managers are often promoted to senior roles based on their ability to fix problems. However, as enterprise leaders, they must focus less on solving...
Who invented the light bulb? Of course, you'd say Thomas Edison. However, what you may not realize is that Edison did not invent the light bulb....
Earlier this year, I attended a national marketing conference, where a bevy of speakers discussed methods for more effectively connecting, engaging...
We often view customer service through the lens of things we can do to improve the customer experience — things like staff service training, new...
Many companies struggle to understand what it means to be a customer-centric organization. While a somewhat amorphous concept, the most common...
Every company tries to stand out from the competition. We tout our differentiators and push them across all of our presentations and marketing...