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العين الإخبارية 
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Gil Winch Ph.dPsychology Today |
Using empathy and stories to minimize drama in customer service.
Corporate giving should be about in-person sweat, not remote check writing.
You are the expert on you, so share the knowledge.
A little-known part of the Pied Piper story offers social justice takeaways.
Drop the scolding when it comes to employees' mistakes.
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