There are many ways people interact with one another. Some interactions carry certain expectations and others have no predictability or assumptions. Those with expectations are usually based on behavior that has been adopted, seen routinely, and viewed as necessary. Moreover, this viewpoint may be based on legal, cultural, and ethical standards.

For example, “health care professionals should not only provide appropriate care for their patients, but also concern for their well-being.” Because there are so many issues involved in patient care and the personalities of the patient and provider, positive experiences are not always achieved. Consequently, the patient may develop some uncomplimentary emotions and beliefs about the provider. These may include feelings of disappointment, anger, and a lack of respect and trust. In some cases, the aggrieved party may complain and engage in disrespectful behavior toward the provider. Although some of these emotional reactions may be understandable, they may also contribute to further adverse consequences for the complaining patient. Because the patient had an unfavorable experience with a health care provider who specialized in a certain area of medicine, the patient may not only refuse to see this doctor again but may also generalize their negative reaction to other health providers: ranging from those who specialize in the same area to any health care provider.

Many people feel........

© Psychology Today