To be a great leader, you need to become a great listener. Here are 3 skills to master

‘We train people to give answers, but not to ask questions.’

I used to have a manager who worked for me and would often come to me with a tricky problem to be solved. We would go to a conference room and she would explain the details. I would ask a few questions, but would mostly listen. After about ten minutes, she would jump up, having solved the problem herself and exclaim, “Thanks, you really helped me!” 

I didn’t have any answers, but my listening helped her find them. One thing I’ve noticed teaching undergraduates is that we train people to give........

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