Telstra planned to avoid this meltdown. Can you trust their plan to fix it?

July 10, 2026 — 2:21pm

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For a company built on selling plans, Telstra has made a mess of them.

It planned to do some work on a vital time-server. That plainly did not go well; the server restarted, winding the time back 20 years and kicking millions off the network. When things went wrong, its staff followed a plan to tell their bosses. And those bosses planned to tell the nation that the outage wasn’t that bad.

Speaking just after arriving back in Australia from a family holiday to an unknown destination, Telstra chief executive Vicki Brady made clear that in her view, at least when it came to the right people being notified of its nationwide outage, the plan had worked.

“We have very clear crisis management processes and very strong operational........

© WA Today