Parloa CEO Malte Kosub (left) and chief A.I. officer Stefan Ostwald (right). Courtesy Parloa

Automating the day-to-day work of customer service representatives, such as answering questions and troubleshooting issues, has long been one of enterprise A.I.’s most overworked promises. Early chatbots often failed to grasp basic context, and voice systems relied on rigid decision trees that collapsed the moment a customer strayed off script. “A.I.-powered CX (customer experience)” has become shorthand for deflection, where customers are forced to accept partial answers or give up altogether.

Sign Up For Our Daily Newsletter

Sign Up

Thank you for signing up!

By clicking submit, you agree to our terms of service and acknowledge we may use your information to send you emails, product samples, and promotions on this website and other properties. You can opt out anytime.

There is no shortage of companies building A.I. customer service agents. But Berlin-based startup Parloa stands out in a crowded field by focusing not on individual bots, but on managing entire fleets of autonomous agents at the enterprise level. Last week, Parloa raised $350 million in Series D funding at a $3 billion valuation, making it one of the most valuable A.I. startups in Germany. The round, which came just seven months after a $120 million Series C, was led by General........

© Observer