My hotels are busy every day with great reviews - but we're not making any money
I have two busy hotels full of guests and getting great reviews, but we're not making any money.
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That, for me, sums up one of the biggest problems facing Britain's hospitality industry today.
From the outside, a hotel can look like a successful business. Guests are coming to visit, rooms are full, reviews are positive and demand is being met. But filling rooms is only one part of the success story. What matters is what is left after you have paid wages, business rates, energy bills, suppliers, taxes and all the other costs of keeping the doors open.
Britain's hospitality scene is under significant pressure right now. But it's not falling behind due to a lack of demand or ambition. It's being taxed from every angle and facing rising costs, making it increasingly difficult for even successful businesses to remain profitable. No business, no matter how adaptable, can survive that system.
This is the issue we're seeing across the industry: businesses can be popular, busy and provide........
