Companies Are Wrapping New Tech Around Legacy IT Workflows. That’s Why So Many Projects Stall

Agentic systems need workflows that combine adaptive reasoning with deterministic execution, plus security, monitoring, governance, and human oversight.

EXPERT OPINION BY MUDDU SUDHAKAR, SVP & GM, SALESFORCE

When I was working at IBM during the mid-1990s, a manager said to me: “You can’t solve today’s problems with yesterday’s solutions.” He was spot on then, and of course, those words are perhaps even more relevant today. 

As businesses accelerate their adoption of agentic AI, expectations are high. Both IT and business leaders are looking to lower costs, enhance productivity, and improve........

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