When AI makes you worse at your job |
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When AI makes you worse at your job
Your boss thinks AI makes you faster. Do you?
If you’ve ever used an online patient portal to message your doctor in the middle of the night, you won’t be surprised to learn that responding to those messages takes an increasingly big bite out of clinicians’ workdays.
So in recent years, hospitals have begun adopting an AI tool that can draft responses for them. The tool was supposed to make a time-consuming task go more quickly and smoothly, said Philip Barrison, an MD-PhD student at the University of Michigan Medical School who studies AI in healthcare.
Instead, the tool has given doctors and nurses a new to-do list. First they have to read the AI-generated response and decide if it “is actually something that they think they would say,” Barrison said. Humans are suggestible, and looking at something and deciding whether you would have thought of it on your own is a cognitively complex task.
Even if the message looks correct, the clinician still needs to “edit it to the point where they think it’s acceptable” to send to a patient, Barrison said. The AI tool introduces a totally new set of complicated judgment calls into what used to be a relatively straightforward process. As a result, many clinicians have chosen not to use it at all.
They’re fortunate to have the choice. Buoyed by expectations of cost savings and skyrocketing productivity, companies are increasingly asking (and sometimes requiring) employees to use AI to make their work more efficient. Meta, for example, last year instructed some workers to use AI to “go 5X faster by eliminating the frictions that slow us down.” The CEO of Shopify told employees they’d need to prove they “cannot get what they want done using AI” before the company would approve new hires. Some companies are even evaluating or ranking employees based on how much they use AI tools.
Could you spot an AI-written book?
Hey Google, stop trying to write my emails!
Workers in some sectors have found major time savings from AI. But for others, the tools just change the work rather than........