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Will we hear an apology from the NAB and others? Don't bank on it

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07.02.2019

Andrew Thorburn and his merry band of banker mates couldn’t even bring themselves to utter the words "I’m sorry" this week.

Sorry to the families who have lost a loved one through the banks’ unethical and deliberate practices.

Replay

Sorry to the farmers who have been sent to the wall, without an iota of empathy.

Sorry to those they charged, despite not providing any service.

Sorry to the thousands of Australians - their clients - who they have betrayed.

NAB chief executive Andrew Thorburn.Credit:SMH

But it was the response to Kenneth Hayne’s meticulous report that provides the stellar lesson in leadership - and what not to do.

Mr Thornburn, NAB’s chief executive, actually planned long service leave ahead of the report.

“You have life outside the company. You know I’ve got a marriage. I’ve got children. I’ve got elderly parents. They’re the people who I want to........

© The Sydney Morning Herald