In the realm of public welfare, transparency serves as the bedrock of accountability, especially within the framework of India’s Public Distribution System (PDS). As a vital lifeline for millions, the PDS is tasked with ensuring food security for the underprivileged. However, to fulfil this mission effectively, it must evolve through the integration of transparent practices and digital solutions that empower citizens and mitigate corruption. Historically, the PDS has grappled with inefficiencies, leakages, and allegations of malpractice.
This reality highlights the urgent need for a robust digital infrastructure that not only streamlines operations but also guarantees transparency at every level. When citizens are well-informed about their rights and entitlements, they are better positioned to engage with the system and hold authorities accountable. The digitisation of the PDS, while essential, should focus on a usercentric design that accords priority to........