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Grocers must deliver on delivery

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21.05.2019

Walmart recently announced it will now offer a one-day delivery service to its customers in the U.S.

It’s a move that will help them compete with Amazon, and Walmart will begin offering its service in Phoenix, Las Vegas and southern California soon after. Walmart intends to cover 75 per cent of the entire country this year. Customers need to purchase at least $35 US worth of products and this service, of course, includes food items.

Most retailers across North America are doubling their e-commerce strategies, trying to catch up with the modern consumer’s pursuit for higher convenience. And Canadian grocers are not staying idle.

Food deliveries are not new in Canada. They’ve been happening for decades. What is new, though, is the scalability of operations, which banks on speed and reliability. Online food delivery programs are all about time and precision.

Amazon set the benchmark and everyone else is following. Sobeys recently announced its “Voilà” service, a highly appropriate, bilingual spin for a company desperately trying to execute an online strategy which requires some intense centralization. In order to do so, it’s investing close to $100 million on a new distribution centre north of Toronto that is........

© The Guardian