menu_open Columnists
We use cookies to provide some features and experiences in QOSHE

More information  .  Close

The hill I will die on: Online shops, please, I beg – stop with endless post-purchase emails

10 32
yesterday

When I buy something online, I don’t want to receive more than two emails: one to confirm my order has been received, and another to tell me when it will be delivered. The numerous notifications we receive while browsing, buying and then waiting for delivery are presumably meant to be reassuring. But since when is harassment reassuring?

Imagine a world in which the second you walk into a shop, someone taps you on the shoulder and asks: “Can I help you today?” Then someone asks for your email address in exchange for a 5% discount. When you find what you are looking for and place it in your........

© The Guardian