In the 2024–25 financial year alone, the Australian Centre to Counter Child Exploitation received nearly 83,000 reports of online child sexual abuse material (CSAM), primarily on mainstream platforms. This was a 41% increase from the year before.

It is in this context of child abuse occurring in plain sight, on mainstream platforms, that the eSafety Commissioner, Julie Inman Grant, requires transparency notices every six months from Google, Apple, Microsoft, Meta and other big tech firms.

The latest report, published today, shows some progress in detecting known abuse material – including material that is generated by artificial intelligence (AI), live-streamed abuse, online grooming, and sexual extortion of children and adults – and reducing moderation times.

However, the report also reveals ongoing and serious safety gaps that still put users, especially children, at risk. It makes clear that transparency is not enough. Consistent with existing calls for a legally mandated Digital Duty of Care, we need to move from merely recording harms to preventing them through better design.

These transparency reports are important for companies to meet regulatory requirements.

But the new eSafety “snapshot” shows an ongoing gap between what technology can do and what companies are actually doing to tackle online harms.

One of the........

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