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A customer service lesson for kids

5 1 0
17.06.2019

OPINION: I had to explain the facts of life to one of my kids the other day.

Oh no, not the one about sex. I'm talking about the one about customer service.

In my humble view, it goes like this: the more essential a service is to you, the more likely you are to be neglected by the supplier.

So, the hairdresser, the dairy or the cafe owner will bend over backwards to help you, actually talk to you, even sometimes develop a friendly relationship with you.

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* Cas Carter: Guarding your reputation when you're a disruptor
* Teens overwhelmed by career advice

But if you've invested all your savings in the bank, you are reliant on an internet provider to run your business, or the power company for heat and lighting, then welcome to digital communication and goodbye to talking........

© Stuff