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Customer service done right: How a Rogers technician saved Christmas

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"For a change, here's a story about good customer service," said a reader about a branded suitcase manufacturer that went above and beyond his expectations.

"This might be a change of pace for you," said another reader about a great experience he had with a manufacturer of faucets and shower equipment.

Wait a minute. I'm seeing a pattern here. Am I a Negative Nellie who shares stories only about corporate incompetence, negligence and malfeasance?

The answer is no, and today I'm sharing some happy stories that readers sent me — including how a Rogers technician knocked the socks off retired teacher Wendy by replacing her broken TV.

Ralph Levenstein: "My wife bought a Tommy Hilfiger suitcase at least a year ago from Sears Canada on points. It turned out to be a dud. So, I decided to write to Hilfiger, saying we don't have a receipt and there is no place to return the bag, but it's terrible and they can do better.

"They sent a replacement, despite all the above return issues. I definitely will remain a customer of their men's clothes and maybe other things."

Bruce Richards: "In 2010, we renovated a bathroom and installed Grohe faucets and shower equipment. Last November, the sink faucet sprung a leak. After I provided the receipt, Grohe........

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