Conflict is an inevitable part of any workplace. It can affect productivity, quality, service, morale, and working relationships. Like unpredictable weather, conflict can arise suddenly and intensely. While we can't control the "weather" of conflict, we can prepare for it and navigate it effectively.
How we handle conflict often stems from our upbringing and ingrained responses (e.g., "flight, fight, or freeze"). These responses, while natural, can limit our ability to see conflict as a productive process. Taking the time to recognize your typical response to conflict (e.g., do you get angry? Do you avoid it? Do you go quiet? Do you immediately try to "fix" it?) can help you recognize whether your natural approach will work in this current scenario.
To understand whether your natural style will work in this situation, take the time to........