Employee experience, or EX, refers to the concert of factors that determine an employee’s comfort, happiness, and satisfaction at work. Notably, people who enjoy a positive EX have 16 times the engagement level of employees with a negative experience. They are also eight times more likely to want to stay at their current employer.
Over the past five years, human resources (HR) priorities have increasingly become CEO priorities. Indeed, CEOs' number one priority in the mid-2020s—with 60% of respondents rating this as vital—is “retaining and engaging employees.” Leaders recognize that to drive performance, they must not only attract great talent but also provide that talent with a platform to achieve optimal output—and that’s where EX plays such a vital role.
However, EX remains a major priority because it is often sub-optimal—something today’s proliferation of employee surveys and platforms continues to make very clear. According to Gallup research, the majority of the world’s employees (59%) are not engaged, while 18% are actively disengaged. Meanwhile, research from BetterUp has found that 25% of employees believe they don’t truly belong in their workplace, leading to productivity issues and the desire to seek new opportunities.
Given such realities, it is increasingly recognized that EX plays an absolutely vital role both in sourcing and keeping talent and in achieving more effective teams.
EX is so important because it demonstrably impacts retention, productivity, innovation, and more.
Greater attention to EX means removing many of the friction points that can drive employees to seek alternative opportunities. An improved employee experience drives greater well-being and comfort at work. No surprise, then, that engaged organizations see 59% less employee turnover.
It’s easy to draw the link between EX and productivity, as EX is proven to drive engagement, which, in turn, makes employees more........