When it comes to accountability, it’s not enough to chant the slogan around the office and hope people get it. Asserting that you’re the type of boss who holds people accountable isn’t enough to do the trick. Your team must trust and believe that there is a fair and accurate process for keeping track of their actions and tying their behavior to real consequences.

For example, imagine your boss came in tomorrow morning and said, “If you do a great job today, I am going to give you a $1,000 bonus. If you do an average job, you get to keep your job. If you do a bad job today, you are fired.” There are three things you........

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