The Value of Active Listening as a Component of EQ
In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding different chunks of information that have to be well-crafted enough to be well-perceived by the listeners. The listeners on their part have to have strong skills in processing the perceived information transmitted by the speaking partner.
While communicating with one another, we are constantly changing our roles from being a speaker to being a listener. We do this by means of transmitting different pieces of information through various verbal (e.g. words, phrases, idioms and proverbs, utterances, speech acts, etc.) and non-verbal tokens (e.g. facial expressions, mimics, gestures, bodily postures, eye contact, etc.). The non-verbal markers are there to........
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