by Joshua Kaplan, Justin Elliott and Alex Mierjeski

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published.

For months, the complaints have rolled in from parts of the country hit by natural disasters: The Federal Emergency Management Agency was moving far too slowly in sending aid to communities ravaged by floods and hurricanes, including in central Texas and North Carolina. Many officials were blaming Kristi Noem, the homeland security secretary, whose agency oversees FEMA.

“I can’t get phone calls back,” Ted Budd, the Republican senator from North Carolina, told a newspaper this month, describing his attempts to reach Noem’s office. “I can’t get them to initiate the money. It’s just a quagmire.” The delays were caused in part by a new policy announced by DHS that requires Noem’s personal sign-off on expenses over $100,000, several news outlets reported.

But records obtained by ProPublica show how one locality found a way to get FEMA aid more quickly: It asked one of Noem’s political donors for help.

The records show that Noem quickly expedited more than $11 million of federal money to rebuild a historic pier in Naples, Florida, after she was contacted by a major financial supporter last month. The pier is a tourist attraction in the wealthy Gulf Coast enclave and was badly damaged by Hurricane Ian in 2022.

Frustrated city officials had been laboring for months, without success, to get disaster assistance. But just two weeks after the donor stepped in, they were celebrating their sudden change of fortune. “We are now at warp speed with FEMA,” one city official wrote in an email. A FEMA representative wrote: “Per leadership instruction, pushing project immediately.”

Along with fast-tracking the money, Noem flew to Naples on a government plane to tour the pier herself. She then stayed for the weekend and got dinner with the donor, local cardiologist Sinan Gursoy, at the French restaurant Bleu Provence, according to records and an interview with the Naples mayor. This account is based on text messages and emails ProPublica obtained through public records requests.

Noem’s actions in Naples suggest the injection of political favoritism into an agency tasked with........

© ProPublica