PAM FRAMPTON: Why can’t we follow Spain’s lead on customer service? |
Newfoundland & Labrador
Newfoundland and Labrador Opinion
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PAM FRAMPTON: Why can’t we follow Spain’s lead on customer service?
In Canada, our calls really do not seem to matter to telecoms, banks and other big companies, writes Pam Frampton
Think about it: how many hours of your life have you spent on hold with telecom companies, banks and other large institutions that are quick to take your money but make accessing customer service an excruciating experience?
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Have you ever woken up with a knot in your stomach at the thought of trying to resolve a billing issue with your internet or phone service provider, wondering where you will find the time and patience?
Does corporate Muzak make your eyes glaze over and your brain go numb?
If so, then I imagine that you — like me — would be thrilled to live in a world where switching telecoms could be as easy as making a restaurant reservation, and where talking to a human being at your bank was as simple as calling up your neighbour.
Fast, friendly, human-to-human service, with your problem rectified in minutes.
Could such a Utopia even exist?
Spain thinks it’s doable.
Struggling for service
I was........