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PAM FRAMPTON: CRA needs to overhaul its communication strategy

Time to write to your Member of Parliament to demand change to CRA

When I wrote a column recently about my frustration in dealing with the Canada Revenue Agency, readers let me know I wasn’t alone.

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I heard horror stories about tax fights that took years to resolve and anecdotes from people who said they’d long ago given up trying to reach anyone at CRA by phone.

And this is a government entity that had a budget of more than $10 billion for 2025-2026.

On April 13 this year, I paid CRA in full for taxes owing for 2025, as well as a balance due as a result of a reassessment of our 2024 taxes.

On April 23, I got a message in my inbox telling me I had new correspondence from the tax man.

What now? I thought, filled with dread at the idea that fresh financial horrors might await me, even though I had already paid my bill — and this is precisely the kind of stress that CRA elicits with the convoluted correspondence it issues in the kind of bureaucratic tax-speak no human would ever utter.

The message confirmed that I had set up a........

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