Fidelity Down? App and Login Outages Frustrate Investors Amid Volatile Markets on April 13 |
BOSTON — Fidelity Investments faced a wave of customer complaints Monday as users reported widespread issues accessing the brokerage's mobile app and website, preventing many from viewing accounts, executing trades or monitoring portfolios during a busy trading session marked by swings in major indices.
Downdetector and social media platforms lit up with reports starting around 9:43 a.m. EDT, with hundreds of users describing login failures, error messages such as "Sorry, we can't complete this action right now," and complete unavailability of the Fidelity app. Problems appeared concentrated on the mobile platform, which accounted for roughly two-thirds of complaints, followed by website access and trading functions.
The timing amplified frustration: the outage coincided with active market hours as investors reacted to corporate earnings, cryptocurrency movements and broader economic signals. Some users claimed they missed opportunities or incurred losses because they could not adjust positions in real time. One poster on X wrote, "@Fidelity your app is down and it's causing me to lose money smh," while another said the disruption made them "look absolutely retarded" while trying to demonstrate the app to family members.
Fidelity has not issued an official public statement as of mid-afternoon Monday, though the company has responded to similar incidents in the past via its Reddit community forum with acknowledgments and apologies. In previous outages, including one on April 9, Fidelity told affected customers the issues were resolved and expressed regret for the inconvenience.
This is not the first time Fidelity customers have encountered technical difficulties in 2026. Outages were reported on April 1, April 9 and April 10, often involving login problems or temporary unavailability of the website and app. Downdetector data showed spikes in reports during those episodes, sometimes reaching thousands of complaints within hours. The pattern has raised questions about the platform's capacity to handle peak demand, especially as more investors shift to mobile trading and rely on real-time data during volatile........