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Optus CEO Allen Lew threatens to fire staff if customers are unhappy

3 1 3
31.10.2018

Optus has warned staff that they would be sacked if they made customers unhappy. Telco CEO Allen Lew has reportedly given employees an ultimatum after receiving 35 percent surge in complaints.

Sydney Morning Herald reports that the last two TGIF (Thank God It’s Friday) meetings, where Mr Lew speaks to hundreds of staff in person and via live-streams weekly, had seen him furiously warning employees to improve their customer relations skills.

“The customer is why we exist. If you make customers unhappy, you will be sacked,” he apparently told employees, according to a staff member.

“At Optus, there is only one boss: not me, the........

© International Business Times