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Hospitality standards have dropped under the cover of Covid - customers are being short-changed

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20.09.2021

It will probably have escaped your attention, but last Saturday was the first-ever National Hospitality Day, an initiative to encourage people to celebrate “our brilliant and resilient restaurants, hotels, pubs and bars… by venturing out and re-engaging with the places they love”.

It is a noble enterprise because the hospitality sector has had a particularly savage time of it, the twin blows of Brexit (causing staff shortages) and Covid (causing customer shortages) resulting in a perfect storm for an industry that, in normal times, contributes £60bn to the national purse and employs more than two million people.

Hospitality’s contribution to our national wellbeing is inestimable. As the Michelin-starred chef Tom Kerridge says: “All our biggest moments go on in hospitality venues, from first dates to weddings, and baby showers to wakes.” And........

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