The Age Of Agents: Diving Into Indian Tech’s Agentic AI Moment In 2025 |
Last year, many expected agentic AI to become one of the major forces to reshape India’s tech and business landscape. And as we conclude this year, the impact is clearly visible.
Enterprises are adopting multi-purpose AI agents to manage customer interactions, streamline sales and marketing workflows, and automate routine operational tasks that hinder team productivity.
Almost every major conversation around AI this year highlighted how companies are either building agent-driven workflows internally or enabling others to deploy agent-based solutions at scale.
Now, as we bid adieu to 2025, let’s analyse which business functions underwent the most visible transformation, and what lies ahead for AI agents.
Speaking with Inc42, Ganesh Gopalan, cofounder and CEO of Gnani.ai, said that while early adoption of agentic AI was about experimentation without clear business metrics, businesses now have a sharp focus on ROI and end outcomes.
“In fact, Gnani.ai, which has been building language-based models, has become a new entrant in the agentic AI space, with its Inya.ai no-code platform, after recognising the scale of opportunity in multi-purpose AI automation,” Gopalan said.
In 2025, he added, a deep and rapid disruption occurred in customer experience and customer-facing processes. Let’s explore how…
How Customer Interactions Got A Makeover
For years, companies have desired to enhance customer experiences with minimal reliance on human teams, while still maintaining quality.
Chatbots and automated self-service solutions helped. Still, agentic AI has dramatically accelerated this desire, offering systems that can understand context, solve multi-step problems, and engage more naturally with users.
In 2025, voice-based agents became particularly impressive, with lower latency, higher accuracy, and increasingly human-like tonality. As a result, adoption surged across large enterprises and digital-first brands.
Air India partnered with Salesforce to revamp its customer service stack with agentic AI. State Bank of India began integrating autonomous conversational workflows for customer interactions. Cars24 deployed a real-time voice intelligence platform using ElevenLabs’ multilingual models to analyse and guide customer-agent conversations in real time.
AI-powered travel agents have also become mainstream, planning journeys and completing bookings end-to-end without human intervention.
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