Why Midsize Companies Are Best Positioned to Thrive in the Age of AI |
By leveraging their innate agility and measured resources, midsize businesses are set to become a role model of AI adoption.
EXPERT OPINION BY PARUL BHANDARI, FOUNDER, SOUTH ASIAN SUCCESS, AND CEO, CUSTOMERXSUCCESS @PARULLAHOTI
Illustration: Getty Images
A conversation with a customer success practitioner from a large corporation led to a surprising insight. I had been discussing the financial barriers that prevent early-stage companies from adopting multiple AI tools. However, the practitioner countered that large companies frequently face their own challenge—excessive bureaucracy that stifles the adoption of new products. This was an eye-opener for me. Previously, I had mistakenly assumed that the largest companies would be the best equipped to embrace innovation.
While the spotlight of