4 Hospitality Lessons From Top Chef’s Tom Colicchio

Great restaurants cast a “spell” over their guests and the smallest details can break it.

EXPERT OPINION BY MICAH SOLOMON, THE CUSTOMER EXPERIENCE EXPERT @MICAHSOLOMON

Tom Colicchio. Photo: Vincent Tullo/The New York Times/Redux

Tom Colicchio, top judge on Top Chef and the top-notch restaurateur and chef behind Craft,  told me something I’ve been turning over in my mind ever since our........

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