Why ‘East Coast AI’ Is Winning the Corporate Tech Race—and How Your Company Can Embrace It

When it comes to deploying AI, you may not want to move fast and break things.

BY KOLAWOLE ADEBAYO, COLUMNIST

Illustration: Adobe Stock

In February 2024, a Canadian tribunal ordered Air Canada to honor a refund its AI chatbot had promised to a grieving passenger—a promise the airline’s policy explicitly forbade. While Air Canada argued in its defense that the chatbot was a “separate legal entity” responsible for its actions, the tribunal was unimpressed. “It should be........

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