Regular readers of this column will know we often talk about how the CAB network is embracing new technologies to improve and extend our service offer, about how you don’t have to physically go into a CAB to access our advice: you can do so by phone, email or online. We recognise that different people want different channels and offering choice is paramount to what we do.
In explaining all of this however I sometimes worry that we might seem to imply a downgrading of our face-to-face advice, as though there’s something out-dated about it, or worse still that it’s being phased out. Nothing could be further from the truth. And I came across a remarkable statistic in our data recently that underlines this. Since the lockdowns, provision of face-to-face advice across the Scottish CAB network has........